Tenancy and household records
Keep contact details, household members and tenancy information in one secure record.
Core Affinity feature
Tenant management
Every interaction.
The full tenant story.
Give your team a joined-up view of tenancies, household details, correspondence, complaints and engagement.
Tenant management
Context for every conversation
Help teams understand what has happened and what comes next.
Tenant information is most useful when it sits alongside the calls, letters, emails, texts and actions that shape the relationship. Affinity keeps that history together and accessible to authorised colleagues.
Staff can work with the same current information, reduce repeated questions and maintain a clear record of communication and agreed follow-up.
What your team can do
Practical tools for
everyday housing work.
Correspondence history
Record calls and notes alongside sent letters, email and text communication.
Reusable templates
Create consistent letters and messages using information already held in Affinity.
Bulk communication
Send relevant updates to groups of tenants without maintaining external lists.
Complaint workflows
Track complaints from receipt through ownership, action and resolution.
Secure document storage
Keep supporting tenancy documents available to the people who need them.
A connected workflow
One record.
Better-informed service.
- 01Understand the context
See the tenancy, household and recent contact history before taking action.
- 02Record the interaction
Keep notes, correspondence and agreed next steps against the right record.
- 03Follow through
Make ownership and outcomes visible so commitments do not become disconnected.
Let’s find out together
Could Affinity be right
for your organisation?
Tell us how your team works and we’ll show you where Affinity can save time, improve visibility and make everyday housing management easier.