Simplifying a complex tenancy journey.
iCare Housing has used Affinity for more than four years. In that time, it has become a key part of how the team delivers secure, long-term homes through the Mortgage to Rent scheme.
As an Approved Housing Body with a people-first approach, iCare needed more than a tick-the-box system. It needed something reliable and flexible enough to handle day-to-day demands, paperwork and the realities of supporting tenants.
From the start, iCare saw Affinity as a way to simplify complex work and make life easier for both its team and its tenants.
A dependable platform for the real world, not just the process on paper.
using Affinity across almost every part of the iCare tenancy journey.
Less chasing. Fewer errors. More time for tenants.
Rent assessments
Quick, accurate reviews that remain aligned with tenant income and policy without manual calculations.
Rent and arrears tracking
A clear, current view of every account helps the team step in early and offer support where it is needed.
Repayment plans
Tailored plans help tenants get back on track without unnecessary stress.
Maintenance management
Issues and progress stay in one place, helping ensure that nothing falls through the cracks.
Bulk receipting
Large volumes of payments can be processed efficiently across different file formats.
The Affinity team are responsive, helpful and always a pleasure to work with. They take time to understand our challenges and are proactive in delivering improvements that make a real difference to our day-to-day operations.
Marcella CussenDelivery and Operations Manager, iCare Housing
Support that is actually supportive.
For iCare, the people behind Affinity make a real difference.
Whether the team has a quick question, a new request or needs extra training, it gets straightforward help from people who understand the Irish housing sector.
That close working relationship means iCare is not just using the platform. Its feedback and ideas help shape improvements that benefit AHBs across the sector.
Affinity works with the team rather than against it - helping iCare stay compliant, work efficiently and keep its focus on delivering better homes with less hassle.